Before You Start

1. Locate the Frontpoint hub. It is a white unit, usually mounted near the front of the store.

2. Confirm you can access both cables plugged into the back of the hub.

Note: No tools are required for this procedure. It takes only a few minutes to complete.

Power Cycling the Hub

Step 1: Locate both wires connected to the back of the hub and disconnect them.

Step 2: Turn the hub upside down. A removable cover is located on the underside.

Step 3: Remove the cover to expose the green battery, internal wiring, and a small switch.

Step 4: Locate the black switch next to the battery and move it to the off position.

Note: Wait about 10 seconds before continuing to Step 5. This allows the hub to fully power down.

Step 5: Move the switch back to the on position.

Step 6: Reattach the cover to the bottom of the hub.

Step 7: Turn the hub right side up and reconnect both cables.

Step 8: Place the hub in an open area, free of obstructions or enclosures, so it can receive cellular signal.

Check it worked

Allow the hub one to two minutes to power back on and reconnect (Key on top will turn white then flash blue and green, or green).

1. Confirm the hub has power and appears to be functioning normally (lights or activity, if visible).

2. If there are any issues, please contact the IT Helpdesk team for further assistance.