If you are receiving the message "Check Scanner Failed" in TL2 when trying to scan a Check or a Bill, you can try following the steps below to reset the Check Scanner:


NOTE: Please do not move Check Scanners between teller windows unless specifically directed by the Helpdesk.


  1. Log off the computer either by using the "Force Logoff" option in TL2 or the "Log Off" option from the Start Menu.




  2. Carefully disconnect both cables from the back of the Check Scanner.

  3. Reconnect just the power cable (on the right) and wait for the light on the front of the Check Scanner to become solid green.

  4. Once the light is green on the front of the Check Scanner, reconnect the USB cable (on the left).

  5. Wait 15 seconds and then log back into the computer and TL2. You will need a reset from a manager before being able to log back into TL2.


If non of the above steps resolve your issue, please create a ticket or contact the Helpdesk.