Sending Faxes via Email (Konica Printer)

POM MIS — IT Knowledge Base

Applies to: Store Konica printer/copier

1.    Have the destination fax number in hand.

2.    Confirm the document(s) to fax are ready to place in the printer's scanner or feeder.

Note: This procedure is done on the printer's touchscreen at the store. Ask someone at the store to do the button presses and confirm what is on the screen.

1.    Ask someone at the store to press "Scan to Email" on the printer's home screen.

2.    Ask them to press "Direct Input", then press "Email".

3.    Ask them to enter the fax number. Do not include a leading "1" prefix.

4.    Ask them to press "Shift" to switch to the symbol keyboard, press "@", then press "Shift" again to return to the regular keyboard.

5.    Ask them to type payomatic.fax.onjive.com immediately after the "@" symbol, so the full address reads, for example:

[email protected]

6.    Ask them to confirm the address shown is correct, then press "OK".

7.    Ask them to place the document(s) in the scanner or feeder and press "Start" to send the fax.

Check It Worked

A confirmation email arrives at the store email within a few minutes, with a subject line starting "Fax successfully sent to" and a "Success!" banner in the body. A failed fax arrives the same way with a failure message instead.

Note: If the store is not receiving confirmation emails for faxes at all, that is its own issue — do not assume the fax failed.

1.    Confirm the store received the fax confirmation email and that it shows success.

2.    If no confirmation arrives, or a fax keeps failing, escalate to TL2 support: 516-714-0160, option 2 for stores, or [email protected].