Once logged into the Pay-O-Matic Helpdesk portal you will be presented with the following sections:
• Announcements
This is where you will see important announcements that the Helpdesk may post for you to see.
• Your Tickets
This is where you can view your tickets whether they are open or closed. You can also track progress, responses and activities as they are updated.
• Report a Problem
Here you can report a new problem to the Helpdesk. Solutions possibly related to your problem will automatically show on the right hand side of this screen.
• Request New Service
Here you can place a request for a new device or service. Examples include: Ordering new hardware, Requesting New Software, and Onboarding new users.
• Browse Solutions
Here you can browse a list of solutions for common issues that could occur in your field.